Job Description for
Inside sales consultant
 

• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Handling customer queries on Web Chat, E-mails and Social Media
• Chat and Email coordination with clients
• Effective communication via mail/chat/call
• Follow up with clients to ensure their needs
• Follow communication protocols, rules, and policies
• Work with the Inside Sales Manager to develop and grow the sales pipeline to consistently meet monthly/quarterly revenue goals.
•  Follow up on leads and conduct research to identify potential prospects.
• Develop new business via telephone and mass communication such as email, research and social media to introduce company product and services and identify appropriate buyers within the target market.