Customer Service Agent Full-time



Chennai, Tamil Nadu (1)

Primary Responsibilities:
•    Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
•    Answer and resolve non-emergency calls
•    Answer and direct emergency calls to the appropriate agent
•    Properly log each call and ensure that the caller receives the correct information
•    Maintain professionalism at all times even during stressful phone interactions
•    Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
•    Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
•    Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
•    Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
•    May be required to work overtime, weekends, holidays, and/or during declared emergencies
•    Maintain excellent diction, grammar, voice quality, and articulation
•    Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
•    Demonstrates a commitment to learning quickly and effectively applying knowledge
•    Demonstrates a commitment to supporting a productive, positive work environment

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Diploma

Any Graduate

Any Postgraduate

Minimum Qualifications:

  • High School diploma or equivalent; Bachelor’s degree preferred
  • Fresher or at least 1 year of professional, in-bound, call center customer service experience preferred
  • Must successfully pass criminal background checks & drug tests
  • Must be available to work on US shift timing  

Required Skills:

  • Accurate keyboarding ability
  • Excellent Customer Service Skills and an interest in public service
  • Exceptional multi-tasking and organizational skills
  • Excellent written and verbal communication skills


Applicants must be in and around Chennai with 100 Mbps network speed.