Job Description-

Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. Resolve 9-10 customer tickets per hour To understand the product features for better profblem solving. To keep records of customer interactions, transactions, comments, complaints. Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. To ensure customer satisfaction and provide an empathetic experience to every user. To own every interaction with the customer and ensure every customer is a happy customer Reporting all product and service-related issue/trends to the respective support staff.