Collections Specialist - International Voice Process Full-time

Cotiviti India Pvt Ltd

Posted By : Cotiviti India Pvt Ltd

Hyderabad, Telangana (10)

Walk-in Drive for Collection Specialist - International Voice Process on 27th Jan 2023(Friday):

Job Summary

  • Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).
  • Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.
  • Address outstanding or assigned AR through analysis and calls.
  • Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.
  • Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager
  • Meet the established SLAs (service level agreements) for production and quality
  • Update the outcome of the calls or analysis in a clear documentation.
  • Utilize the process SOP and also stay updated with changes done with the SOPs
  • Improve the performance based on the feedback provided by the reporting manager / quality audit team

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Reading Comprehension
  • Speech Recognition
  • Wrist-Finger Speed
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Desired Skills

  • Excellent communication skills.
  • Graduation is mandatory - Preferrably Non-Tech Graduates. (Example-BBA, B Com, B Sc, etc.,)
  • Knowledge on US Healthcare is mandatory.
  • Minimum 2 years of experience in AR follow up from Voice back ground is prefferable. However, fresher with Excellent comminication skills can be considered as well.
  • Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)
  • Good knowledge to work from Excel.
  • No Transportation
  • Ready to Work from office

    Interested and eligible candidates can walk-in to the below mentioned venue.

    Date : 27-Jan-2023(Friday)
    Timings : 1Pm - 5Pm
    SPOC - Avinash Jeniga

    10th Floor, Galaxy, Plot No.1, Sy.No.83/1, HYD Knowledge City, Raidurgam, Serilingampally Mandal Hyderabad Ranga Reddy TG 500081

    Landmark: Opposite to IKEA