Technical Support Engineer Full-Time

Comodo Security Solutions Pvt Ltd

Posted By : Comodo Security Solutions Pvt Ltd

Chennai, Tamil Nadu (4)

  • Part of a Technical Support Team, you will be responsible for providing 24/7 Technical Support to Sectigo customers and partners.
  • Must be able to work independently and offer the highest quality support for all technical issues related to Digital Certificates over Email, Live Chat & Phone.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;\
  • Conduct root- cause analysis for technical issues and find workarounds and solutions;

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

Bachelor of Engineering (B.E) - Any Specialization

Bachelor of Technology (B.Tech) - Any Specialization

Candidate must possess strong troubleshooting & analytical skills.
•Knowledge on Networking, Web Servers, Web
Hosting, DNS and Cryptography is preferable.
•Experience or relevant knowledge on Linux
& Windows Servers is preferable.

'Certification in RHCE / MCSA / MCSE / Security+ is preferable'

 

 

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