Global Service Desk Analyst Full-time

Coforge Solutions Private Limited

Posted By : Coforge Solutions Private Limited

Bengaluru, Karnataka (2)

1.    Excellent customer service, verbal and written communication skills
2.    Strong problem-solving skills
3.    1+ years of experience working in a Global Service Desk role
4.     Knowledge of Windows operating systems, Microsoft Office, and basic networking concepts
5.    Service Now ticketing experience is preferred, other Industry standard
6.    certifications are a plus. 
7.    Should be comfortable working with rotational Shifts

Notice Period; Immediate to upto 60 days

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Psychology
  • Reading Comprehension
  • Sales and Marketing
  • Social Perceptiveness
  • Sociology and Anthropology
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

Holding Certification on TCS iON NPT - Customer Relationship Management is an added advantage.

Journey