Presales Executive Full-time

Capitalist yard India Pvt Ltd

Posted By : Capitalist yard India Pvt Ltd

Bengaluru, Karnataka (5)

Improving lead management processes, TATs and device policies for enabling maximum lead conversion  Understanding the various projects to be able to provide clear explanations to the clients and team members  Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centers  Liaising with the outsourced service provider in all forms as desired by the business unit  Generating higher walk-ins from all types of leads  Cross-using leads for various projects  Setting up processes and systems to effectively originate and service the leads  Handling escalated customer queries, concerns, suggestions, feedback, etc. and managing their expectations  Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management at all times  Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.  Carrying ownership for every customer query.  Recommending potential products or services to management by collecting customer information and analyzing customer needs.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Higher Secondary

  • incentive
  • Medical Insurance