TELE-SALES TEAM LEADER HR- 9833350990

Job Overview

We are looking for an experienced and target-driven Tele-Sales Team Leader to manage and motivate a team of tele-sales executives. The ideal candidate will be responsible for driving sales performance, ensuring team productivity, improving conversion rates, and maintaining high customer satisfaction through effective leadership and coaching.

The candidate should have strong communication skills, leadership abilities, and experience in managing outbound/inbound sales teams.

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Key Duties & Responsibilities

Lead, supervise, and manage a team of tele-sales executives to achieve daily, weekly, and monthly sales targets.

Monitor team performance through KPIs such as call volume, conversion rate, revenue generation, and customer engagement.

Train, mentor, and motivate team members to improve sales techniques and product knowledge.

Conduct regular performance reviews and provide constructive feedback.

Develop and implement sales strategies to improve lead conversion and customer acquisition.

Handle escalated customer concerns and resolve issues professionally.

Ensure proper follow-up with leads and maintain high conversion rates.

Monitor calls for quality assurance and ensure compliance with company standards.

Prepare daily/weekly/monthly sales reports and present performance updates to management.

Coordinate with marketing and operations teams for lead flow management and campaign execution.

Maintain discipline, attendance, and productivity within the team.

Identify hiring needs and assist in recruitment and onboarding of new tele-sales executives.

Stay updated with market trends and competitor activities.

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Required Skills & Qualifications

Bachelor’s degree in Business, Marketing, or related field (preferred).

Proven experience as a Tele-Sales Team Leader, Sales Supervisor, or similar role.

Strong leadership and people management skills.

Excellent communication and negotiation skills.

Experience with CRM tools and sales reporting systems.

Ability to work under pressure and meet targets.

Strong problem-solving and decision-making abilities.

Good knowledge of MS Excel, reporting tools, and call management software.

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Preferred Candidate Profile

Experience managing outbound/inbound sales teams.

Strong understanding of customer behavior and sales funnel management.

Ability to train and retain high-performing sales teams.

Energetic, self-motivated, and goal-oriented personality.

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Key Performance Indicators (KPIs)

Team sales target achievement

Lead conversion ratio

Call productivity

Customer retention

Revenue generation

Team attrition control