Customer Support Executives

Posted by:

Bijliride Pvt Ltd

Location:

Hyderabad, Telangana (10)

0-2 Yrs

250,000 to 300,000 / Annually

Posted: days ago

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Job Highlights

Role

Industry

Logistics and Supply Chain

Job Type

Full-time

Openings

Applicants

Apply Before

Closing soon

Job Overview

Job Description: Customer Support Executive – Service

Company: Bijliride

Company Overview:

Bijliride is a pioneering electric two-wheeler rental startup committed to delivering sustainable, convenient, and cost-effective mobility solutions. We provide electric two-wheelers on rent along with 24/7 battery delivery, battery swapping, and breakdown assistance services.

Our mission is to redefine urban commuting through eco-friendly transportation solutions while ensuring excellent customer experience and service support.

Position Overview:

We are looking for a proactive and customer-focused Customer Support Executive – Service to handle customer service requests, breakdown support coordination, battery-related queries, and issue resolution.

Key Responsibilities:

1. Customer Service Support

- Handle inbound and outbound calls related to vehicle service, breakdown assistance, battery issues, and general queries.

- Provide timely and professional responses.

- Ensure smooth resolution of complaints.

2. Breakdown & Service Coordination

- Coordinate with technicians and operations teams.

- Track service status and update customers.

- Ensure quick turnaround time.

3. Battery & Vehicle Support

- Guide customers on battery swapping and charging.

- Assist in resolving minor issues over calls.

- Escalate technical issues when required.

4. CRM & Reporting

- Maintain records in CRM.

- Prepare daily reports on service requests and feedback.

5. Customer Satisfaction

- Ensure positive customer experience.

- Follow up after resolution.

Skills & Qualifications:

- Bachelor’s degree.

- 0-2 years experience in customer support.

- Strong communication skills.

- Basic knowledge of CRM and MS Excel.

Preferred Skills:

- Experience in EV, automobile, logistics, or rental industry.

- Multilingual: English, Hindi, Telugu.

Shift Details:

- Rotational shifts in a 24/7 environment.

Location: Hyderabad

Employment Type: Full-Time

Preferred Qualifications

Any Graduates and Candidate should know the English, Hindi, Telugu Languages

Key Skills

1/5 of your skills match for this job

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Role-Specific

Qualification

Any Graduate

Benefits

Eligibility

About Company

Bijliride Pvt Ltd

Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance. Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.

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