Head- Courses & OperationsFull-time

Key Duties and Responsibilities

Platform readiness and content publishing
● Take Graphy training and upload/maintain courses, pricing, bundles, coupons.
Course launch management
● Plan and execute new course launches with coordinators (content, landing pages, FAQs,
pricing).
Pre‐recorded course coordination
● Gather recordings, ensure editing, thumbnails, transcripts, and QA before publish.
Digital marketing and lead generation
● Run/coordinate performance marketing, SEO, email, affiliates, and social promotions.
Partnerships (EdTech and institutions)
● Identify, pitch, and onboard partner companies/universities; finalize terms and integrations.
Instructor acquisition and management
● Source instructors, negotiate revenue share, manage contracts and content timelines.
Sales growth and revenue ownership
● Build monthly/quarterly growth plans, pricing, upsell/cross-sell
Stakeholder and operations coordination
● Align with content, marketing, tech, support, and finance; maintain SOPs and dashboards.

Team building, training, and performance
● Hire, onboard, and coach sales and ops teams; run weekly reviews and playbooks.
Customer experience and daily operations
● Oversee support, FAQs, refund/issue resolution, LMS access, and compliance.