Remote Desktop Support - Internship Job

Job Overview

Our company is hiring for a remote desktop support. To join our growing team, please review the list of responsibilities and qualifications.

 

Job Location - Goregaon, Mumbai

 

Job Type - 2 Months Paid Internship - (10,000 Rs Per Month)

 

Responsibilities for remote desktop support

 

Ensure that all problems are resolved in a timely and efficient manner

Maintain awareness of the rapidly changing environment and recommend cost efficient techniques

Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion

Create, maintain and update disaster recovery procedures when changes in hardware or applications occur

Complete any activities, tasks, and/or projects as assigned

Respond to help desk referred trouble tickets

Ensure all changes comply with change management policies and procedures

After hours support in 24x7 environment

Work with global peers and technicians to ensure a smooth running of the daily process

Candidates must have experience using a remote in tool

 

Qualifications for remote desktop support

 

Candidate should posses good analytical, problem solving skills

In depth knowledge of Microsoft Windows 7/10 Operating System and MS Office suite

Understanding of Active Directory, multi-domain environment and other corporate IT solutions

Microsoft, ITIL, Cisco or other certification would be an advantage

Knowledge of VoIP administration

Preferred Qualifications

• Bachelor’s degree in IT/Computer Science, and strong proficiency in Windows 10/11, MS Office, and remote tools like TeamViewer or AnyDesk