Job Summary

  • Job Role - Desktop Support Executive

     

    Job Description - 

    Ensure prompt response to client support requests as a desktop engineer 

    Deep dive into the issues faced by the client, be it remotely or in personInstall and upgrade operating systems and networks that are relevant to a specific user’s needs 

    Update and get senior desktop engineers up to speed on hardware and software-related encounters 

    Provide basic training to the computer users to help them diagnose and overcome common problems that they might encounter 

    Record and document technical issues in the form of logs 

    Follow up with the users to ensure maximum functionality of their computer systems 

     

    Skills - 

    Bachelor’s degree in computer science, information technology or a related discipline 

    Prior experience working as a desktop support engineer, support technician or in a similar role 

    Up-to-date knowledge of computer systems, be it hardware, software or networks 

    Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company 

    Experience in installing, monitoring and maintaining hardware/software within computer systems 

    Prior knowledge in cloud computation, scripting languages, and IT projects 

    Exposure to customer service 

     

     

Role Specific Skills

  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Physics
  • Problem Sensitivity
  • Reading Comprehension
  • Science
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

    • Basic Qualifications

    • Bachelor of Computer Science (B.C.S)
    • Bachelor of Technology (B.Tech) - Information Technology

    Preferred Qualifications

    • Bachelor’s degree in computer science, information technology or a related discipline 

      Prior experience working as a desktop support engineer, support technician or in a similar role 

      Up-to-date knowledge of computer systems, be it hardware, software or networks 

       

    Journey

    • Application Date

      2025-11-28 00:00:00.0 - 2026-02-26 00:00:00.0

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