Call Coordinator Job in Navi Mumbai

Job Overview

Job Role - Call Coordinator Job in Navi Mumbai

 

About Us - 

BN DIGITECH Private Limited is a youthful, dynamic, and forward-thinking IT company dedicated to connecting exceptional people with leading businesses across the globe. BN Digitech, certified ISO 9001:2015, thrives due to our superior delivery techniques.

 

Job Description - 

Provide L1 telephonic support

Understand the problem and perform troubleshooting for the issue

Coordinate with L2 teams for speedy resolution.

Resolve calls within the TAT

Maintain all call records in client ticketing tool

Collect and Maintain all customer acknowledged service reports

An IT Call Coordinator plays a crucial role in managing and overseeing the flow of IT support requests within an organization.

 

Responsibilities - 

Handling Support Requests: They receive, prioritize, and route incoming IT support calls or tickets to the appropriate technical support staff or team.

Monitoring and Tracking: They keep track of the status of ongoing support issues, ensuring that they are being addressed in a timely manner and follow up on unresolved issues.

Communication: They act as a liaison between the IT department and end-users, providing updates, gathering necessary information, and ensuring that communication channels remain open.

Preferred Qualifications

• Any Graduates