Computer Operator

Job Overview

• Performing defined tasks as per company processes. 
• Monitoring and manipulating daily jobs that are determined by a system. 
• Maintaining incident logs for any issues that arise. 
• Preparing any equipment that is needed for day-to-day operations by accessing various different forms of software. 
• Making appropriate changes to any documentation, as and when needed. 
• Resolving user issues by answering questions and requests when they arise. 
• Generating reports from batch jobs and distributing to all those who are concerned. 
• Troubleshooting any malfunctions. 
• Ensuring operation of equipment used by completing maintenance following the manufacturer’s instructions. 
• Maintaining operations by monitoring error messages and making adjustments.
• Maintaining client confidence and protecting operations by keeping sensitive information confidential.
• Contributing to team efforts.
• Continuously monitoring and reacting to IT operations schedules. 
• Responding to incoming telephone calls and mail inquiries from both internal and external customers regarding computer-related problems. 
• Maintaining and supplying inventory by regularly checking stock levels to determine the overall inventory level.