Role:

·         To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first-class customer service.

·         Continually meet or exceed daily and monthly targets.

·         Develop and sustain solid relationships with customers to encourage repeat business.

·         Maintaining all documentation that pertains to the above responsibilities

·         Develop and sustain solid relationships with customers to encourage repeat business. 

Responsibility

·         To ensure that each customer receives a high-quality experience of professional service thus achieving your call quality targets.

·         To be a successful Product Advisor

·         Ultimately, a top-performing Product Advisor is the one who follows scripts and demonstrate exceptional communication, negotiation skills, and deliver a great customer experience.