Contact Centre Assistant

Full-time

Apollo HEALTHNET GLOBAL LIMITED

Posted By : Apollo HEALTHNET GLOBAL LIMITED

Hyderabad, Telangana (10)

Call Center Executive Job Responsibility :

 

1. Identifying Customers needs, Clarify information, research each issue and provide solutions.

 

2. Follow Communication Scripts when handling different topics.

 

3. Build Sustainable relationships and engage customers by taking the extra mile.

 

4. Keep records of all conversations in our call center database in a comprehensive way.

 

5. Should be able to coordinate with various teams to ensure smooth service to customers.

 

Apollo Tele Health Services is hiring for Customer Care Executive for voice process at Madhapur, Hyderabad

 

Position: Customer Support Executive

 

Qualification: Any Graduate or Intermediate with and without Experience 0 to 3 years into voice & Non Voice process.

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Skills
Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning+ Show More
 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Requirements:

 

1. Previous experience in Customer Support role.

 

2. Strong Phone & Verbal communication skills along with active listening.

 

3. Customer focus and adaptability to different personality types.

 

4. Ability to multitask, set priorities and manage time effectively.

 

5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate)

 

6. Good typing skills.

 

7. Self-Transportation.

 

8. Excellent command over English, Hindi are Mandatory with Fluency.

 

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Journey