Assistant Manager Ops

Full-time

Apollo HEALTHNET GLOBAL LIMITED

Posted By : Apollo HEALTHNET GLOBAL LIMITED

Hyderabad, Telangana (10)

Essential Duties and Responsibilities:

 Managing Day to Day Operations for Contact Center  Ensure operation is carried on in an appropriate and cost-effective way  Improve operational management systems, processes and best practices  Preparing/updating reports. Presenting it to the management  Help the organization s processes remain compliant  Manage forecasts, shrinkage and attrition  Perform quality controls and monitor production KPIs  Recruit, train and supervise staff  Find ways to increase quality of customer service  Brief team on any changes implemented in process  Allocate task to team members on daily/weekly basis  KPI Management and People Management  Engaging with staff and ensure high motivated workforce  Ensuring Data Security and Compliance to company guidelines  Client /Customer Relationship Management  Addressing day to day Escalation  MIS Management, Bottom Quartile Management  Look for Opportunities on Business Improvement  Employee Engagement Activities  Appraisal using bell curve.

Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning English Language Inductive Reasoning Information Ordering Near Vision Oral Comprehension Oral Expression Persuasion Problem Sensitivity Reading Comprehension Service Orientation Speaking Speech Clarity Speech Recognition Written Comprehension Written Expression.
 

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Skills
Role Specific Skills
Active Learning Active Listening Administration and Management Category Flexibility Clerical Complex Problem Solving+ Show More
 

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Skills
Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning+ Show More
 

+ Show More
Skills
Role Specific Skills
Active Learning Active Listening Category Flexibility Complex Problem Solving Computers and Electronics Coordination+ Show More
 

+ Show More
Skills
Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning+ Show More
 

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Complex Problem Solving
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Education and Training
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Instructing
  • Judgment and Decision Making
  • Law and Government
  • Learning Strategies
  • Management of Personnel Resources
  • Monitoring
  • Near Vision
  • Negotiation
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Personnel and Human Resources
  • Persuasion
  • Problem Sensitivity
  • Psychology
  • Reading Comprehension
  • Selective Attention
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Essential Skills:  Proven work experience in team management and customer service.

 Should have experience in creating Reports using Excel, Pivot table, graphs etc

 Preparing Presentation

 Experience in forecasting

 Familiarity with business and financial principles

 Excellent communication skills

 Should have experience in managing people.

 Outstanding interpersonal skills Education & Experience:

 Minimum Graduate

 1  or  2+ years of experience in call center industry along with 2 years of people management.

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Journey