Technical Support Executive

Job Overview

Job highlights

Knowledge of computer hardware and software with technical troubleshooting skills

Provide front-end customer service, troubleshoot technical issues, manage returns, cross-sell products, and coordinate with teams to ensure customer satisfaction

Job match score

Early Applicant

Keyskills

Location

Work Experience

Job description

Role & responsibilities :

Greet and direct customers

Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)

Answer customers questions about specific products/services

Troubleshooting technical-related issues and ensuring to resolve the issues within TAT

Cross-sell products

Promote accessory sales including add-on packs

Manage returns of merchandise

Coordinate with the other departments teams to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Team Leader

Stay up-to-date with new products/services

Escalate problems when unable to resolve customer issues

Adhere to the Ample and Apple compliance

From time to time complete the required Ample & Apple courses

Preferred candidate profile

Understanding of the retail sales and service process

Knowledge of computer hardware and software is an added advantage

Familiarity with consumer behaviour principles

Knowledge of inventory stocking procedures

Track record of achieving sales and service quotas

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Flexibility to work various shifts

Should be technically sound.

Should be able to handle customer queries and should aim at customer delight

Self-driven and goal-oriented

Interested candidates can reach me at 9686698157 Or can share your profile for anil.shyam@ample.co.in

Role: IT Support - Other

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Technical Support

Hardware SupportTechnical Services

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About company

About Ample:Ample is a 28 years old organization. What does it mean for you?

We are a stable organization with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10.

We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades.

We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumph ant.

The foundation for future growth is on the following foundations:

Globally revered brands in partnerships with Ample - in the enterprise and retail industry.

You would be representing a brand that the market has revered and valued over two decades.

We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity.

Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine

We live our vision and values

Our customers and team members experience this every day, making it a place to be for anyone engaging with us.

We have an open culture where people are expected to focus on what-is-right instead of who-is right.

Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organization.

Company Info

Address:

91/1,,6th A Main,10th Cross,R T Nagar , BANGALORE, Karnataka, India