Desktop Support Engineer L1 Full-time

Aforeserve.com.ltd

Posted By : Aforeserve.com.ltd

Thane, Maharashtra (35)

Opening for Desktop Support Engineer L1

Location – Thane

Salary 21500 ctc

Qualification – any graduate

Experience- 0 to 2 years

 

Job Description

  • How would you troubleshoot a desktop computer that is not powering on at all
  • Can you explain the steps involved in replacing a part at the component level in a printer or scanner?
  • Describe the process of deploying an operating system using SCCM (System Center Configuration Manager) for a fleet of computers.
  • How would you configure a tablet PC or iPad to connect to a secure corporate network?
  • Can you outline the steps involved in installing and configuring Red Hat Linux on a server?
  • What are some common issues you have encountered while troubleshooting Windows 10, and how did you resolve them?
  • Explain how you would handle a situation where a VIP user or senior manager is experiencing technical issues. What approach would you take to provide them with exceptional service?
  • How do you ensure data transfer during equipment installation, and what tools or methods do you typically use?
  • Describe your experience in configuring and troubleshooting Microsoft Office applications, including any complex scenarios you have encountered.
  • How do you handle the installation and configuration of antivirus tools on customer equipment? What steps do you take to ensure optimal security?
  • Can you explain your process for updating and closing tickets in a ticketing tool? How do you ensure accurate and timely ticket management?
  • How do you adapt to working in different customer environments across India? Can you provide examples of challenges you have faced and how you overcame them?

 

 

 

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Any Graduate

Journey