Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their queries, ensuring a high level of customer satisfaction.
• Provide clear and accurate information regarding products, services, and company policies.
• Resolve customer issues, complaints, and concerns efficiently while maintaining a professional demeanor.
• Maintain detailed records of customer interactions and follow up as necessary.
• Collaborate with team members to ensure the smooth operation of customer service activities.
• Meet performance targets related to customer satisfaction and call handling.

Required Skills & Qualifications:

• Fluency in Hindi and English (both verbal and written) is mandatory.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and provide effective solutions.
• Proficient in using computers and customer service software.
• Strong problem-solving skills and attention to detail.
• Willingness to work in a fast-paced environment.
• A positive attitude and a team player mindset.

Training Period:

• The first 3 months will be a training period where the selected candidates will receive guidance on processes, systems, and product/service knowledge.
• During the training period, candidates will receive a salary package of ₹10,000 to ₹12,000 per month, depending on performance.

Post-Training Benefits:

• After the training period, there will be an increment in salary based on performance.
• Additional performance-based incentives will be provided.

Why Join Us:

• An opportunity to grow within the company based on performance.
• A professional work environment that encourages learning and development.
• Attractive salary and incentive structure.