Partner Integration Support Full-time

Accurate Background Business Processing Pvt Ltd

Posted By : Accurate Background Business Processing Pvt Ltd

Anylocation (2)

In this capacity, your team member(s) will be responsible for setting up and migrating clients from various technology platforms as needs arise as well as triaging client reported issues in relation to their Product Platform Integrations or ATS/API integrations. Additionally, they will assist clients and the Accurate Onboarding Team in account and integration configuration and testing, as well as answer open client questions, provide clarification on solutions, etc.

 

  • Create/modify accounts in the applicable vendor’s portal for all I9 services required for clients.
  • Manage shared Salesforce queue, prioritizing tasks based on workload and logging status on open cases. 
  • Work closely with Onboarding, Account Management, and Customer Service to properly configure clients for specific integrations and account setup, considering any client specific initiatives/requirements.
  • Act as an initial point of contact for all client reported integration issues or concerns through a ticketing system via email.
  • Triage/troubleshoot reported issues and either offer potential solutions OR escalate accordingly to internal resources.
  • Maintain communication with stakeholders regarding resolution of reported issues
  • Understand client integration requirements and system capabilities and be able to translate accordingly.
  • Track, coordinate, and fulfill lower tier ATS integration projects in Jira and in the applicable Accurate platform.
  • Provide support for integration testing across various types of integration – ex. REST API, XML, SOAP, JSON, Batch, SAML, etc.
  • Communicate progress to Leadership when necessary on projects.

 

Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

 

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!

 

 

Requirements/Skills

 

  • Self-Starter, ability to work independently and get things done.
  • Strong critical thinking and communication skills combined with a commitment and proven ability to succeed within a fast-paced organization.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • A familiarity with integrated API solutions and ability to explain technical solutions to clients.
  • Basic knowledge of XML and JSON required.
  • Basic knowledge of SQL and databases required.
  • Experience with related tools such as Postman, SOAP UI, etc. required.
  • Background Screening experience a plus.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Clerical
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Economics and Accounting
  • Education and Training
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Learning Strategies
  • Management of Personnel Resources
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Negotiation
  • Number Facility
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

WereonamissiontobuildabetterbackgroundcheckexperienceForover23yearswehavebeensteadilyimprovingthewaycompaniesandcandidatesconnectForourclientsthismeansthebackgroundchecksyouwanttohaveForcandidatesitmeansasmartersurerwaytothejobyoudeserveWebelieveinanefficientmarketplacewheretalentrisestoitspotentialandorganizationsboldlybuildtheteamsandculturesthatpowertheirsuccessWealsobelieveinamarketplacewherepeoplematterItsanexchangedefinedbymutualunderstandingandrespectBothourclientsandtheircandidatesmustfeelcomfortableandconfidentintheirsearchWereunstoppableonourquesttomakethishappen

Journey