Team Lead-Python L3 Full-time

ATRITY INFO SOLUTIONS PRIVATE LIMITED

Posted By : ATRITY INFO SOLUTIONS PRIVATE LIMITED

Chennai, Tamil Nadu (1)

  • Responsible for handling support & development cases and ensuring they are responded to as per the SLAs with the customer and ensuring regular communication is maintained till the issue is fully resolved.
  • General Shift and Willing work 24x7
  • Consistently meet and exceed daily and weekly call goals to provide touchpoints for existing customers.
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other teams.
  • Engage with customers on support issues or critical customer situations
  • Participate in a Support Operation and on-call rotation.
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Promote a team environment by assisting and contributing to fellow employees whenever necessary to enhance the professional development of everyone within the organization.
  • Proactively manage, troubleshoot, and utilize private cloud deployments based Python, API (Java Kotlin) and Database (PostgreSQL)
  • Work closely with the engineering team: Report product bugs

Role Specific Skills
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Telecommunications
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Cloud Technology & Information Security

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Engineering (M.E) - Computer Science & Engineering

Master of Engineering (M.E) - INFORMATION TECHNOLOGY

Master of Science (M.Sc) - Computer Science

Master of Technology (M.Tech) - Computer Science & Engineering

  • Candidates should have 5 plus years of experience working in a customer-facing role and the ability to maintain SLAs for support cases raised.
  • Highly motivated self-starter with competitive personality and strong attention to detail.
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Experience in Python, API & PostgreSQL
  • Strong Linux system administration and troubleshooting skills
  • Good understanding of networking concepts and protocols
  • Good knowledge of virtualization solutions
  • Ability to understand Python code; good shell scripting skills

  • Medical Insurance
  • PF
  • Gratuity
  • Night Shift Allowances

Journey