Network Engineer

Job Overview

Key Responsibilities (Expanded Version ~180 words)

The role involves taking complete ownership of ensuring 99.99% customer uptime, which includes proactively monitoring network performance and addressing potential issues before they impact end users. It also requires maintaining all network switches in accordance with established operational norms, ensuring they function efficiently and are updated regularly. The position supports various cross‑functional teams by providing timely and reliable connectivity essential for their daily operations.

A critical part of the role is maintaining an accurate and up‑to‑date network database, along with preparing and submitting periodic reports to the reporting manager. The individual must attend customer complaints on-site whenever required, delivering high‑quality resolutions within the defined turnaround time. Technical complaints should be analyzed thoroughly, followed by effective troubleshooting to ensure prompt resolution.

Continuous monitoring of the Network Management System (NMS) is essential, using relevant tools and applications to detect network events and take appropriate corrective action. Additionally, the role requires analyzing repeated or recurring complaints, identifying root causes, and implementing corrective measures. When necessary, issues should be escalated appropriately to ensure long‑term resolution and improved customer satisfaction.

9. 100% compliance on safety and cardinal rules

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level