Network Engineer – Fault Repair Full-time

ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Posted By : ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Chennai, Tamil Nadu (10)

Key Responsibilities:

1. Assume overall responsibility for ensuring 99.99% Customer Uptime

2. Ensure that the switches in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis/ trouble shooting

7. Monitor NMS through relevant application and take appropriate action based on the events

8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

9. 100% compliance on safety and cardinal rules

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Clerical
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operation Monitoring
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Quality Control Analysis
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Telecommunications
  • Time Management
  • Troubleshooting
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Journey