Executive – Tele caller Full-time

ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Posted By : ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Chennai, Tamil Nadu (10)

Role Description

 Responsible to call customer and remind for payment.

 Responsible to act as a bridge between field executives and team leaders

 Responsible for constantly follow up Arrears payment

 Work consistently to rectify billing error

 Responsible for Analysis and feedback of unpaid accounts

 Follow up for reactivation of inactive accounts.

Key Result Areas:

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction. Education: Should have Graduate or equivalent degree Work Experience:

 Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)

 Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

 Should have experience handling MIS or strong experience with MS excel, MS word

 Should possess excellent communication and interpersonal skills.

 Immediate Joiners or Max 15 days notice period preferred

 Language preferred - English & Tamil

 Week Off: 6 days working & 1 day rotational week off / Rotational Day shifts.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Journey