Territory Manager Full-time

AIRTEL PAYMENTS BANK LIMITED

Posted By : AIRTEL PAYMENTS BANK LIMITED

Ahmedabad, Gujarat (2)Vadodara, Gujarat (2)

We recruting TM to take responsibility of both installation & FR activitiy

As the Team Leader Fault Repair at Bharti Airtel, you will be responsible for handling Fault repair, Sales / Rental upgrade through service teams. It would be your job responsibility to continuously to monitor, performance enhancement in-line with targets, process/SoP adherence, remove obstacles in service deliverables

What will you do?

Responsible for fault repair, S2S activities for airtel broadband customers for the Circle

Responsible for KPI delivery as per target & action for continues improvement

Responsible for identification of improvement areas for the circle & define corrective actions

Responsible for quality of fault repair /workmanship in the circle

Responsible for continuous improvement in customer experience

Co-ordinate with wiring partner to ensure timely support to field team.

Escalation handling for internal & external customers

Up keeping of broadband network (Cable Copper & ODN) and Network elements

Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)

In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.

Regular monitoring of fault repair performance, analyze customer faults for corrective actions

Training of field resources.

Gate meeting at defined frequency

Visits are defined norms

In depth knowledge of broadband/FTTH

Excellent analytical skills

Innovative

Collaborative Relation Skills

Vendor Management

Good management and leadership skills.

Self-Motivated and positive attitude person.

Proactive and result oriented.

Team Player.

Customer interfacing skills.

Effective communication/interpersonal skills

Role Specific Skills
  • Active Learning
  • Active Listening
  • Arm-Hand Steadiness
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Equipment Maintenance
  • Finger Dexterity
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Manual Dexterity
  • Mathematics
  • Mechanical
  • Monitoring
  • Near Vision
  • Operation Monitoring
  • Oral Comprehension
  • Oral Expression
  • Perceptual Speed
  • Problem Sensitivity
  • Production and Processing
  • Quality Control Analysis
  • Reading Comprehension
  • Repairing
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Troubleshooting
  • Visual Color Discrimination
  • Visualization
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Electronics & Communication Engineering

Bachelor of Technology (B.Tech) - Electronics & Communication Engineering

Journey