Education counsellor / Customer Support Executive

Job Overview

Company Profile: -

At ADA TECH SOLUTIONS PVT LTS, we specialize in bridging the gap between educational institutions and aspiring students. Our mission is to enhance your admissions processes and help you build a diverse, talented student body.

Our Services for Educational Institutions:

Customized Admission Strategies: Tailored solutions that align with your institution's goals, ensuring you attract the right candidates.

Market Insights: In-depth research on trends and preferences in student demographics to enhance your outreach efforts.

Process Optimization: Streamlining your admissions process to improve efficiency and create a seamless experience for prospective students and many more.

Workshops and Training: Professional development for your admissions team, focusing on best practices in student recruitment and engagement.

Why Partner with Higher Study?

Proven Expertise: Our team brings extensive experience in higher education admissions and a deep understanding of student needs.

Data-Driven Approach: We utilize analytics to inform strategies and optimize your recruitment efforts.

Comprehensive Support: From outreach to enrollment, we offer a full suite of services designed to enhance your institution’s visibility and appeal

Designation: Education Counselor/Customer support

Duration: Full Time

We seek a compassionate and efficient education counsellor/customer support to join our team. As an education counsellor or CSE, you will be responsible for providing supervision and assistance to students/customers, This includes providing support with admissions, financial aid, scholarships and other post-secondary education-related questions. You will also mentor students on using technology in education and advise them regarding their academic and extracurricular interests., and handle FAQ of the customers

Responsibilities: -

1. Guide prospective students through the admission process.

2. Manage time efficiently to meet admission deadlines.

3. Ensure a friendly and professional interaction with students. Required skills and qualifications.

4. Assist in transitioning from high school to college, including advising on course selection, application process, financial aid options and navigating the culture.

Required skills and qualifications

• Bachelor’s degree in any field, pursuing final year can apply

• Ability to foster strong relationships with students, parents, teachers and other stakeholders.

• Passion for education, commitment to equity and a desire to positively impact students’ lives.

• Excellent interpersonal and communication skills to establish rapport with students and their families.

• Possess an empathetic and a patient approach to address students’ emotional and personal concerns.

• Strong organizational skills to manage multiple students and tasks simultaneously.