Business Application Analyst - IT Full-time

ABC Customer Service Private Limited

Posted By : ABC Customer Service Private Limited

Kochi, Kerala (2)

Company Name: ABC Customer Service

Vacancies: 2

Designation: Business Application Analyst - IT

Job Role:

Day to day SFA issues trouble shooting and configuration New Project/Sub project implementation DMS monitoring and business support Principle

Accountability: Navision, SFA, Adrenalin & DMS monitoring and business Support


Job Description:

- Handle all module (from above mentioned applications) issues trouble shooting and rectification

- Support to Sub project, Enhancement, and change Request implementation

- Daily job monitoring & Integration Monitoring & Day to Day Issues and rectification - Coordination with Vendors (All)


- User Training for end users

- Business Support/User Satisfaction

- Month end sales confirmation to finance

- Closing day to day tickets

- Coordination with FI, SD and MM team for the SAP integration


ABC Customer Service Pvt Ltd, #59/1, First Floor, Thykavu Junction, Puthiya Road, Vennala, Cochin – 682028, Kerala

Full fledged training shall be provided before the process begins.

Location: Vennala, Kochi

Industry: FMCG/Food and Beverages/Retail/Wholesale

Client Geography: International (Middle East)

Timing: 09.30hrs to 18.30hrs No gender preference

Working days: Saturday to Thursday. Friday holiday.

Language fluency written: English Language fluency spoken: English (Malayalam, Hindi and Tamil added preference)

Computer Knowledge: Mandatory – SQL, Email, Internet, comfort in using new softwares

Preferred – MS Excel, MS Word, SAP

Other skills required: Willingness to learn, Positivity, Friendliness, Team Player as well as Individual Contributor, Training skill

Minimum qualification: B. Tech/ B.C.A/ M.C.A./ B. Sc/ M. Sc or any IT course Work Experience: Around 2 years’ experience in IT Salary: Between Rs 17,000 to 25,000 per mont

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Computer Science (B.C.S)

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Computer Science & Engineering (Information Security)

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Science (M.Sc) - Computer Science