Associate - Operations & Customer DelightFull-time

Positions: Associate – Operations & Customer Delight
Openings: 30
Location: Hyderabad (Work from Office)
Working Days: 6 days a week
CTC:
• During 6-month contract: ₹20,000/month
• Post-conversion (based on performance): ₹3,00,000 Fixed + ₹1,00,000 Variable Pay
Availability to join: Immediate or Within 1 week
Eligibility criteria: 2023–2026 pass-outs or up to 2 years of relevant experience
Key requirements: Good English communication, Basic Excel skills
Reporting To: Manager – Operations & Customer Delight
 

Key Responsibilities:
Associate – Customer Delight:
• Handle customer queries through chat, calls, and emails
• Understand customer needs, provide timely resolutions, and ensure customer satisfaction
• Upsell relevant services based on user interactions and requirements
• Analyse issues and take ownership to deliver smooth customer journeys
Associate – Operations:
• Manage backend operations, including appointment confirmations, client coordination, and escalations.
• Prepare SOD & EOD reports and follow up on inquiries.
• Coordinate with insurers on OPD claims and inclusions/exclusions.
• Communicate effectively with corporate customers and internal stakeholders.
Requirements:
• Freshers or up to 2 years of experience in Operations/ Customer support or similar roles
• Availability to join immediately or within a week
• Excellent communication skills in English
• Ability to multi-task and prioritize in a fast-paced environment
• Basic proficiency in Excel and a strong problem-solving mindset
• Self-driven and a strong sense of ownership
• Comfortable working in a startup environment, with the willingness to take on responsibilities independently
Benefits:
At ekincare, we are not just building a product — we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

• Be part of a winner – A Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.
• Shape the future of health-tech – Work on cutting-edge solutions in one of the fastest-growing domains.
• High-impact role – Direct exposure to top management, influencing strategy and outcomes.
• Thriving in a dynamic, flat-hierarchy environment with a “fast fail, fast learn” culture that empowers experimentation and rapid iteration.
• Career acceleration – ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.
• Empowered environment – Dynamic startup culture, flat hierarchy, and a “fast fail, fast learn” approach.
• Holistic growth – 360-degree appraisal process and learning opportunities beyond your function.
• Well-being matters – Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.

We request interested students to go through the attached links and apply through the following MS Form as a part of next steps.

TCS ION: Opportunities at ekincare!  – Fill out form