Call Centre Agent Full-time

AABASOFT TECHNOLOGIES (INDIA) PRIVATE LIMITED

Posted By : AABASOFT TECHNOLOGIES (INDIA) PRIVATE LIMITED

Kochi, Kerala (3)

Responsibilities:

•    Handle incoming and outgoing calls from existing and new patients.
•    Respond to customer queries in a polite, friendly, and professional manner.
•    Take ownership of cases until a satisfactory solution is reached.
•    Adhere to agreed KPIs/targets.
•    Escalate complex cases to the second level of support when necessary.
•    Handle and resolve issues with angry patients.
•    Meet daily/weekly/monthly targets.
•    Perform outbound calls for appointment confirmation, rescheduling, and telemarketing activities.
•    Inform patients about new products, treatments, and services.
•    Sell products and services to existing and new patients.
•    Listen to objections and handle them effectively.
•    Maintain a log of customer complaints and suggestions.
•    Comply with assigned tasks and policies.
•    Participate in patient safety and quality improvement programs.
•    Perform other duties assigned by the Supervisor/Manager.
 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Qualifications:

•    High school diploma or equivalent (Bachelor's degree preferred).
•    Previous customer service or call centre experience.
•    Excellent communication skills.
•    Strong problem-solving and conflict resolution abilities.
•    Proficiency in using call centre software and computer applications.
•    Sales and negotiation skills.
•    Ability to meet targets and work under pressure.
•    Flexibility in working different shifts.
•    Familiarity with medical terminology and products (preferred).
•    Knowledge of relevant policies, procedures, and regulations.
•    Commitment to patient safety and quality improvement.
 

Journey