Privacy Notice

TCS iON is a strategic business unit of Tata Consultancy Services focused on enabling institutions, government departments and organizations from multiple industry sectors to be efficient in their recruitment/admissions process, learning and skilling and overall business operations with the use of ‘Phygital’ platforms. These are platforms that overlay digital technologies over physical assets. TCS iON delivers this with a unique IT-as-a-Service model that provides easy-to-use, secured, integrated, and hosted solutions in a build-as-you-grow and pay-as-you-use business model. Serving clients with the help of best practices gained through TCS’ global experience, deep domestic market exposure along with industry leading technology expertise.

Our Privacy Notice explains:

Who we are, what information we collect and why we collect it. How we use that information. The choices we offer, including how to access and update information.

Your privacy matters to TCS so whether you are new to fill in the enquiry form or returning, please do take the time to get to know our practices – and if you have any questions contact us.

While we have tried to keep this document simple, there may be terms you are unfamiliar with. Please read about them before giving your consent.

If you are a US resident, please click here to refer US privacy regulations:

Information we collect

We collect information to provide better services to all enquiries we receive. However there are no account or users are created automatically by filling the enquiry form on www.tcsion.com

We collect information in the following ways:

 Information you give us. For example, our services require you to sign up for a learning module. When you do, we’ll ask for personal information, like your name, email address, guardian details if you are a minor, telephone/mobile number to store with your account, your time zone information if you need to see system records as per your own time, your academic and professional information like educational achievements, designation etc., which you can voluntarily provide if you want to use certain features.

Information we collect by automated means. When you visit our Sites, we may collect certain information by automated means, using technologies such as cookies, web server logs, web beacons and JavaScript.  Our Sites are not designed to respond to “do not track” signals received from browsers.

Information we get from your use of our services. We collect information about the services that you use and how you use them, like the name of the learning module, the duration of the course, interactions with the learning community, the scores/grades that you achieve while completing the course etc.

Device information. We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). The platform may associate your device identifiers or phone number with your Learning account.

Log information. When you use our services or view content provided by TCS, we automatically collect and store certain information in server logs. This includes details of how you used our service, such as your search queries, Internet protocol address, device event information such as crashes, system activity (for example when you joined a particular community, what posts you created/edited etc., any remarks by Admins on your activities), hardware settings, browser type and browser language, the date and time of your request and referral URL.

Location information. When you use our services, we may collect and process information about your actual location.

Local storage. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and similar technologies. Cookies are files that websites send to your computer or another Internet-connected device to uniquely identify your browser or to store information or settings on your device.  Our Sites may use cookies such as HTTP cookies.  Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.  Please note, however, that without cookies you may not be able to use all the features of our Sites.

Other.  We may use third-party web analytics services on our Sites, which help us analyze how users use the sites. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

We may use third-party plug-ins on our Sites, such as social sharing tools.  The providers of these plug-ins may use automated means to collect information regarding your use of the Sites if you choose to interact with the plug-ins.  This information (together with any additional information you submit using the plug-ins) is collected directly by the provider of the applicable plug-in and is subject to the privacy policies of that provider.

We may also use your unique identifier (like employee number) only in case some integration is required with your parent organization’s legacy systems.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect TCS and our users. We also use this information to offer you tailored content – like giving you more relevant search results.

We do not share your information with outside parties.

When you contact us, we keep a record of your communication to reach out to you to address your enquiry or help solve any issues you might be facing.

We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.

Our automated systems analyse your content (including emails that you send to us) to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection.

TCS processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

We may use your contact information to engage with you on social media and messaging platforms.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

Review and update your profile. Review and control certain types of information tied to your Account.

You may also set your browser to block all cookies, including cookies associated with our services. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

Information you share

Our services let you share information with others.

 Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others.

We provide access to your information and correction of erroneous data to support your rights, as embodied in legislation. We aim to maintain our services in a manner that protects information from accidental or malicious destruction.

Information we share

We do not share personal information with companies, organizations and individuals outside of TCS unless one of the following circumstances applies:

With your consent

We will share personal information with companies, organizations or individuals outside of TCS when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information like your religion, biometric details etc.

With domain administrators

If your Learning Account is managed for you by a domain administrator then your domain administrator who provides user support to your organization will have access to your Learning Account information (including your email and other data). Your domain administrator may be able to:

View statistics regarding your account, change your account password, suspend or terminate your account access, access or retain information stored as part of your account, receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request and restrict your ability to delete or edit information or privacy settings, subject to compliance with applicable law.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Notice and any other appropriate confidentiality and security measures.

For example, some of the user contact details (email and mobile number) are shared with the platform payment service provider for financial compliance purposes.

For legal reasons

We will share personal information in terms of access, use, preservation or disclosure of such information to the extent that it is reasonably necessary, with companies, organizations or individuals in good faith.

This may be done to:

Meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues, protect against harm to the rights, property or safety of TCS, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

Currently we do not allow posting anything on the TCS iON website publicly.

If TCS is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy Notice.

Information security

We work hard to protect TCS and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold.

In particular:

We encrypt all of our services using Secure Sockets Layer (SSL). We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We restrict access to personal information to TCS employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Children and the TCS iON website

If you are a minor, you may visit the website and do necessary actions under or only with the consent of a parent or guardian.

When this Privacy Notice applies

Our Privacy Notice applies to all of the services offered by TCS and its affiliates but excludes services that have separate privacy policies that do not incorporate this Privacy Notice.

Our Privacy Notice does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results or other sites linked from our services. Our Privacy Notice does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Notice. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Notice may change from time to time.  We will post any Privacy Notice changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

Retention Policy:

Our data retention policy is governed in compliance to local privacy laws.

1 - Basic and contact details:

We keep the basic and contact details captured via the fill in/enquiry form for a duration of 6 years to provide better support for the enquiry filled in the form.

Transferring your personal data outside of your country of residence

We may transfer the personal data we collect about you to one of more countries outside of your country of residence or outside of the country in which you access this website, including India, in order to perform one of the activities listed above (see "How we will use information about you"). – In such cases, we have put in place the appropriate measures to ensure that your personal data will be secure according to the laws of the country in which you reside. If you require further information about these protective measures, you can request it from our Data Protection Officers (see contacts below) or send an email to tcs.cpo@tcs.com.

How to contact us

If you have a privacy concern, complaint or a question regarding this privacy statement, please direct it to the Chief Privacy Officer of Tata Consultancy Services at tcs.cpo@tcs.com or contact us through the “Contact us” form on tcs.com or affiliate websites where you provided your Personal data indicating your concern in detail.

For the purposes of the data processed under this statement, the controller or business/service provider for the data processing of your personal data collected through our websites is Tata Consultancy Services Limited, TCS House, 2nd Floor, Raveline Street, Fort Mumbai 400 001, India. For all the other purposes indicated above, the controller or business/service provider is the same entity unless indicated otherwise in other privacy statement communicated in each situation.

Right to withdraw consent

In the limited circumstances and based on your country of residence; where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you may have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officers (see contacts below). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legal basis for doing so.

For region(Geo) specific notices, pls refer https://www.tcs.com/who-we-are/legal/tcs-privacy-notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are aware of how and why we are using such information.

Please find below the list of region wise Data Protection Officers

We have appointed Data Protection Officers (DPOs) to oversee compliance of TCS with applicable data protection laws and with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please contact the DPO in your region:

Data Protection Officer for UK and Ireland  DPO.uki@tcs.com	Data Protection Officer for Continental Europe  DPO.Europe@tcs.com
Data Protection Officer for the United States  US.Privacy@tcs.com	Data Protection Officer for Canada  Canada.Privacy@tcs.com
Data Protection Officer for LATAM  DPO.LATAM@tcs.com	Data Protection officer for Brazil  DPO.Brasil@tcs.com
Data Protection officer for APAC  DPO.APAC@tcs.com	Data Protection officer for MEA  Mea.privacy@tcs.com
Data Protection officer for TCS Technology Solutions (TTS)  DCE.TTSDPO@tcs.com

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.