TCS iON NPT - Customer Relationship Management
Assess Your Skills in Customer Relationship Management Functions
(Price inclusive of all applicable taxes)
Next Test Date
Last Date to Apply
Upcoming Exam Date(s)
(Applications are Open)
Next Test Date
Last Date to Apply
Upcoming Exam Date(s)
(Applications are open)
English Certification from Global Leaders
Excellent English communication skills improve the employability of any jobseeker. And, what better way to prove your English communication skills to top corporates than earning a certification from world leaders in English and assessments, British Council and TCS iON!
The TCS iON National Proficiency Test - English with British Council helps jobseekers to prove their proficiency in English at globally recognised standards of the Common European Framework of Reference for Languages (CEFR).
It is specifically designed to test and certify your English speaking and writing skills in workplace scenarios, so that you can easily stand out in the job market.
Demonstrate your English skills and earn a certification from TCS iON and British Council that signifies your language abilities at CEFR levels of B2 and above, B1, and A2 and below.
This 48-minute online, in-centre assessment is evaluated by human markers to ensure that each response is graded appropriately.
What’s more? There is a free bonus for you! You get a free course designed by the British Council to help you crack your next interview!
About the test
Who can apply
Freshers and professionals with up to 2 years of work experience
Students who are in their pre-final or final year, pursuing any degree
Anyone aspiring for job roles in top corporates in Customer Relationship Management domain
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Jobs and Industry trends
Test coverage
Total Questions - 34
Total Marks - 40
Total Time - 60 Mins
View Syllabus Marking PatternPART A: Test of Knowledge
- Principles and Practices of Management - Basics principles and practices of management with emphasis on basics of planning, forecasting, and premising, and basics of decision making
- Marketing Management - Identifying market opportunities and defining appropriate strategies for exploring profitable business opportunities in such a way that customers’ needs are satisfied
- Sales Management - Complete process of sales including planning, reporting, actual process of sales, and also defining sales strategies
- Customer Relationship Management (CRM) - The CRM software allows businesses to focus on their company’s relationships with customers and suppliers. It also analyses the differences between the 4 types of CRM
- Service Marketing - Differences between service marketing and product marketing; it also focusses on the service models, process, and quality
- E-Business - Different types of e-businesses: B2B, B2C, B2G, and e-payments
- Ethics in Sales and Marketing, Data Privacy, Consumer Protection - Focusses on the main theoretical concepts of ethics, and also helps in developing skills of identification, analysis, and permission of ethical dilemmas in a workplace and customers with respect to CRM function
- Questions - 32
- Marks - 32
- Time - 40 Mins
PART B: Test of Application
- Sales Management
- Marketing Management (or) Sales Management
- Questions - 2
- Marks - 8
- Time - 20 Mins
Journey to your dream job
Take the Test - Appear for the
Register - Login with credentials, or enter your details to make an account
Get Certified - Score more than the passing marks to get certified with a 2-year validity
Register - Login with credentials, or enter your details to make an account
Take the Test - Appear for the
Get Certified - Score more than the passing marks to get certified with a 2-year validity
Career prospects
and opportunities
- Recent research shows, Customer Experience is one of the top five priorities for 65% of executives in the next three years. Managing customer relationships has turned completely digital and every business is trying to adopt the same. This industry has become a goldmine of jobs for freshers.
- Salary range of ₹ 2 - 7.5 LPA.
- Primary Job Roles: Client Relationship Manager, Business Relationship Manager, Customer Relationship Manager, Engagement Manager and Client Services Manager and other job roles include Customer Care Representatives, Customer Service Sales in any industry.
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Key benefits
A structured test designed by subject matter experts and aligned with industry expectations
Standardised benchmark test that validates role-specific core skills to perform various job roles
Access to top corporates looking for talent on the TCS iON Job Listing Portal
Strictly invigilated Test conducted ONLY in TCS iON Authorized Exam Centres spread across India covering all major locations
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TCS NQT – Cognitive with Prep Pack
Prove your numerical, reasoning, and verbal abilities to top corporates
60+ hours of online learning course on basic and advanced cognitive skills to help you prepare better
2 practice tests to check your preparedness before the actual test
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