Telephone Etiquette

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Telephone Etiquette image
About TCS iON


Duration: 1 Week

Commitment: 2 Hours



Course Format

Online Self-paced

What will you learn


About this Course

Answering an official phone call has to be done with tact. Communicating on the telephone creates an impression about both the caller and the receiver.

In this course you will first learn the essential guidelines of telephone etiquette. These are points you will follow when you either make or receive a call. Next, you will learn phrases for making and receiving calls. There is a difference between formal and informal conversations and you will learn about it in this course. Next, you will learn the format for taking messages, so that the message is passed on clearly and completely. After this, you will learn to place calls on hold. Finally, you will learn about voice mail and pointers to leave effective voice mail.

This course will help you learn the right way to make and take official phone calls.


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Who would benefit?

  • **This course has been designed for students who are preparing to take up employment and also for working professionals who either have taken up employment or are looking for a change in employment.
  • NA

Course Syllabus

This course comprises the following modules:



Basic knowledge of English language is the only requirement.


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