Basics of Customer Services
What will you learn in the course?
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Concept of Service Excellence
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Customer expectations from customer service call
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Appropriate words for writing an email
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Importance of good communication skills
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Features Include
What is Customer Service?
The support and advice provided by an organisation to the customer who uses its products or services is Customer Service
It is generally practised in alignment with the strategies and values of a company
The success of Customer Service interactions depends on the ability to adjust as per the personality of the customer
Make a life-changing career decision now!
Customers are vital to an organisation. So, the communication with customers is critical. For a flawless customer service call, professionals make sure that they correctly understand the user's concern, their expectation and communicate precisely to address it. Customer Service professionals are important because they can reflect a positive company image as well as help organisations attract and retain customers. Here is what you can look forward to in terms of career and job prospects.
₹2218.28 billion
Expected global Customer Experience Management market by 2028 (Source: Grand View Research)
17.50%
Projected annual growth rate of global Customer Experience Management market from 2021 to 2028 (Source: Grand View Research)
~ ₹7.2 LPA
Average salary of a Customer Service Manager in India (Source: Glassdoor)
Is the programme for you?
Basics of Customer Services Course is a smart way to achieve the growth you seek in your career, especially if you are:
- A graduate or postgraduate student, wanting to learn this skill
- A jobseeker or working professional, seeking to upskill in Customer Relationship Management
Available Value Packs
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