Course Format:



1 Weeks


5 Hours/Week



What will you learn in the course?

  • Concept of Service Excellence
  • Customer expectations from customer service call
  • Appropriate words for writing an email
  • Importance of good communication skills
  • NA
  • NA

Features Include

What is Customer Service?

The support and advice provided by an organisation to the customer who uses its products or services is Customer Service

It is generally practised in alignment with the strategies and values of a company

The success of Customer Service interactions depends on the ability to adjust as per the personality of the customer

Make a life-changing career decision now!

Customers are vital to an organisation. So, the communication with customers is critical. For a flawless customer service call, professionals make sure that they correctly understand the user's concern, their expectation and communicate precisely to address it. Customer Service professionals are important because they can reflect a positive company image as well as help organisations attract and retain customers. Here is what you can look forward to in terms of career and job prospects.

₹2218.28 billion

Expected global Customer Experience Management market by 2028 (Source: Grand View Research)


Projected annual growth rate of global Customer Experience Management market from 2021 to 2028 (Source: Grand View Research)

~ ₹7.2 LPA

Average salary of a Customer Service Manager in India (Source: Glassdoor)

Program for you

Is the programme for you?

Basics of Customer Services Course is a smart way to achieve the growth you seek in your career, especially if you are:

  • A graduate or postgraduate student, wanting to learn this skill
  • A jobseeker or working professional, seeking to upskill in Customer Relationship Management

Available Value Packs

Why TCS iON?


Online Learning Platform




Courses, Tests and Certifications


Mentor Support


Upskilling Destination

  • This course is created in association with

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