Course Format:



1 Weeks


5 Hours/Week



What will you learn in the course?

  • Performing CRUD operations on CRM records
  • Importing and exporting data from Dynamics CRM
  • Working with Dynamics CRM using Outlook
  • Installing and configuring Project Service Automation (PSA)
  • Navigating and understanding the PSA solution components
  • Giving a demo to showcase your capability of managing projects within budget

Features Include

What is Microsoft Dynamics 365?

Dynamics 365 is a Microsoft application that helps to transform business processes using ERP/CRM

It is a complete set-up of services enabling all in one solution for organisations


Make a life-changing career decision now!

Microsoft Dynamics 365 Project Service is the next generation of cloud based project management system. It helps us to build trusted customer relationship by delivering seamless project experiences. Project Service Automation extends the power of Dynamics 365 to provide an end-to-end solution that can help the sales and delivery teams to deliver billable projects in a timely manner and engage with customers. Here is what you can look forward to in terms of career and job prospects.

Expected to grow at a CAGR of 12.14%

CRM Software Market during 2019-2025 (Source: Gartner’s forecast of public cloud end-user spending)

$128.97 billion

Projected CRM market size by 2028 (Source: Fortune Business Insights)

~8 to 12 LPA

The average salary of an ERP/CRM Expert (Source: Glassdoor)

Program for you

Is the programme for you?

Getting Started with Microsoft Dynamics 365 Course is a smart way to achieve the growth you seek in your career, especially if you are:

  • A graduate or postgraduate student, wanting to learn this skill
  • A jobseeker or working professional, seeking to upskill in new technologies

Available Value Packs

Why TCS iON?


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Upskilling Destination

  • This course is created in association with

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