CRM - Customer Relationship Management

The Offering

Customer Relationship Management (CRM) is a cost-effective solution that facilitates the entire gamut of sales and marketing activities required to efficiently manage customers and build a strong network of loyal customers to support your business growth.

Key Features

Comprehensive. The solution helps assign, schedule, and track the performance of every conceivable CRM function including campaign management, lead management, account management, contact management, task and communication management, and feedback management
Superior design. The system comes replete with in-built validation options to ensure that clients are accurately serviced. A user-friendly interface and other nifty features such as a comprehensive and fast search facility are worked into the design
360-degree views. The integration of all customer-related information gives you 360-degree views of customers to better understand their needs
Flexible. The solution is highly configurable and comes with the assurance of continuous feature enhancements

Key Benefits

Higher sales. Use the solution to leverage cross-selling and up-selling opportunities to increase revenue per customer, use crucial customer information to spot hidden sales opportunities and increase sales closure rates
Immediate deployment. Instant and easy deployment features ensure that you get started without any delay and get immediate returns on your expenditure
Anytime, anywhere access. Authorized personnel may access customer data anywhere, in real-time. Multiple security-layers protect data stored in this web-based solution
Eliminate upfront capital investments. Pay only subscription charges for the hardware, software and networking services that you actually use. Estimates show that this innovative model reduces your current IT spends by a minimum of 30 percent
Improved productivity. The elimination of unproductive activities ensures that sales and other processes are completed faster and more accurately


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	TCS believes that Cloud Service Partners (CSPs) is the way to provide customers the best possible experience and TCS ensures the engagement of CSPs at every stage from lead generation to solution integration, ultimately helping us to serve TCS SMB customers better. The below information would help us understand you better and our Partner executive will soon connect with you for sharing more details.

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	Last 3 Years Turnover*				Year of Establishment*

	Products/Services Offered*				Principals they Represent*