Whether you are into selling products or servicing clients, in either case your interaction with customers would need a process. To a travel agent booking an itinerary for a client is a process. To a producer, on the other hand, such processes are important in after sales service. In each case, the process starts with customers requesting a resolution, and ends with delivering the promised value. Yet in there would be several in-process interactions with the customers and its back office. Information would flow back and forth and you would need to track it.

Our Business Service Platform sees such processes as standard practices that any business would need. A request from a customer can be tracked throughout its life cycle until it is resolved. You could also track at what stage the request is, and who is looking into it. A workflow connects all the staff and departments involved by simply sending alerts and hyperlinks to action. And if in course one needs to refer to any document, workflow takes the user to the needed place in the document management system.

In brief, it is the required action, at the right time, by the right person- every time

In brief, you always get to know

• Dashboards to track stages of each process, starting with the customer
• Workflow notifying actions pending to the right participant in the process
• Issue wise communication channel with back-office or BPO vendor
• Query tracker to answer customer and departmental queries online